The Health Monitor for Your Customer Journey
The first Customer Journey Health Platform that continuously monitors B2B customer experiences, calculates health scores, and alerts revenue teams to friction before deals stall or customers churn.
B2B revenue teams invest millions in marketing, sales, and customer success technologies, yet prospects and customers still experience critical friction points.
Prospects lose momentum when response times lag behind expectations
Poor transitions between marketing, sales, and customer success teams
Support tickets that take too long impact customer satisfaction and renewals
No visibility into where accounts are stalling in their journey
PulseGrid is the first Customer Journey Health Platform designed specifically for B2B revenue teams. We continuously monitor digital and human interactions across the entire customer lifecycle.
Our proprietary Journey Health Index (JHI) quantifies the experience quality for every account, giving you a single score to track and improve.
Explore FeaturesReal-time health score combining response times, engagement quality, and satisfaction metrics across your entire customer journey.
Everything you need to monitor, measure, and improve your customer journey health
A single score that quantifies account experience health across the entire funnel, blending response times, meeting cadence, digital engagement, and support touchpoints.
Real-time notifications when engagement stalls, customer satisfaction dips, or accounts show signs of risk before deals are lost.
Visual dashboards that highlight "red zones" in your funnel where accounts are dropping out or customer sentiment dips.
Direct correlation between JHI scores and revenue outcomes, proving ROI of customer experience improvements to leadership.
See how companies are using PulseGrid to transform their customer journey health
A growing fintech SaaS company used PulseGrid to monitor their onboarding experience. PulseGrid flagged that support tickets for new accounts were taking 3x longer than industry benchmarks, significantly lowering their JHI scores.
The company reallocated resources, accelerated resolution times, and implemented proactive outreach protocols.
Discover how PulseGrid can help you reduce friction, accelerate pipeline velocity, and increase customer lifetime value.
Schedule Your Demo Today